• Evening/ Overnight Customer Service Representative

    Job Locations US-TX-Houston
    ID
    2018-1309
    Type
    Full-Time
    Category
    Customer Service
  • Overview

    We have immediate openings for Evening and Overnight Shift Customer Service Representatives. Shifts will include working on weekends.

    Your schedule will be the same every week and overtime is voluntary.

    Located in a modern building in the Hobby Airport area, our state-of-the-art call center facility is the most advanced in the United States. As a Call Center Representative, you will act as our customers’ first line of defense. Come join our talented customer service team where you will continuously learn new skills and work together to save lives!

     

    Qualifications

    • You want to work in a fast paced call center environment where you will help protect people and keep them safe
    • You are detailed oriented
    • You have solid communication skills
    • You enjoy learning new skills, systems, processes, and procedures
    • HS Diploma or GED required
    • Access to reliable transportation

     

    Responsibilities

    • Monitor emergency alarm signals in a clean and modern call center environment
    • Provide excellent customer service to our customers
    • Collect information from our customers to update their accounts
    • Follow company processes and procedures to ensure the proper handling of each alarm
    • This job may include dispatching emergency services such as the police, fire department, or EMS

     

    What We Offer

    We offer a competitive salary and benefits package including paid vacation, paid holidays, health/dental/vision insurance, a generous 401k plan with company match and a fully paid training program.

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