• Customer Service Representative (FT and PT)

    Job Locations US-NJ-Union
    ID
    2018-1332
    Type
    Full-Time
    Category
    Customer Service
  • Overview

    Earn up to $16.50 an hour in your first year with us.

     

    We have immediate openings for Day, Evening and Overnight Shift Customer Service Representatives. Full Time and Part Time schedules available.  Shifts will include working on weekends.

     

    Your schedule will be the same every week and overtime is voluntary.

     

    Do you want to work for a company where you can grow your career and your hard work will be appreciated? Then come join our Team!

     

    Affiliated Monitoring is located on a beautiful campus in Union, New Jersey. Our state-of-the-art call center facility is the most advanced in the United States. As a Customer Service Representative, you will act as our customers’ first line of defense. Come join our talented customer service team where you will continuously learn new skills and work together to save lives!

    Qualifications

    • Experience in a customer service or call center environment preferred but not required
    • Must be computer literate
    • Detail oriented with exceptional organizational and time management skills
    • Ability to work in a fast-paced high volume call center environment
    • Excellent written and verbal communication skills
    • High level of professionalism when speaking with customers
    • HS Diploma or GED required
    • Access to reliable transportation

     

    Responsibilities

    • Monitor emergency alarm signals in a clean and modern call center environment
    • Provide excellent customer service to our customers
    • Collect information from our customers to update their accounts
    • Follow company processes and procedures to ensure the proper handling of each alarm
    • This job may include dispatching emergency services such as the police, fire department, or EMS

     

    What We Offer

    We offer a competitive salary and benefits package including paid vacation, paid holidays, health/dental/vision insurance, company paid life insurance, 401k plan with a generous company match and a fully paid training program.

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