• Customer Service Representative - Evening and Overnight

    Job Locations US-NJ-Union
    ID
    2018-1332
    Type
    Full-Time
    Category
    Customer Service
  • Overview

    Your schedule will be the same every week and overtime is voluntary.

    We have immediate openings for both Evening and Overnight shift Customer Service Representatives. All Full-Time Shifts will include working on weekends with a shift premium.

    We are conveniently located near the 66, 94SR and 94 bus routes, as well as minutes away from the Millburn and Maplewood train stations.

    Do you want to work for a company where you can grow your career and your hard work will be appreciated? Then come join our Team! We provide a fully-paid training program where you will acquire all of the necessary skills to handle emergency alarms and procedures.

     

    Qualifications

    • Experience in a customer service or call center environment preferred but not required
    • Must be computer literate
    • Detail oriented with exceptional organizational and time management skills
    • Ability to work in a fast-paced high volume call center environment
    • Excellent written and verbal communication skills
    • High level of professionalism when speaking with customers
    • HS Diploma or GED required
    • Access to reliable transportation

     

    Responsibilities

    • Monitor emergency alarm signals in a clean and modern call center environment
    • Provide excellent customer service to our customers
    • Collect information from our customers to update their accounts
    • Follow company processes and procedures to ensure the proper handling of each alarm
    • This job may include dispatching emergency services such as the police, fire department, or EMS

     

    What We Offer

    We offer a competitive salary and benefits package including paid vacation, paid holidays, health/dental/vision insurance, company paid life insurance, 401k plan with a generous company match and a fully paid training program.

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